Workforce Management Interview Questions & Answers

  1. Question 1. What Is Workforce Management?

    Answer :

    Workforce management (WFM) is part of the Greater Human Capital Management (HCM) Model that encompasses all the activities, processes, and tools needed to manage labour. A comprehensive WFM includes planning, forecasting, scheduling, and tracking workers to optimize the balance of customer, employee, labour laws, and organizational needs.

  2. Question 2. Who Uses Wfm?

    Answer :

    Buyers – Originally, is was used by HR, Payroll and IT Departments for human resources functions, but Finance and Operation Departments are beginning to utilize WFM for a more strategic productivity application.

    Users – Originally viewed to be for hourly shift workers, but is now moving towards the entire labour force in any industry. Companies with contingent, salaries, and off-site workers are beginning to realize the benefits of implementing a WFM solution.

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  4. Question 3. Why Do I Need A Wfm Solution?

    Answer :

    • Reduce payroll errors
    • Reduce total payroll processing time
    • Reduce unauthorized absences
    • Improve labour reporting
    • Reduce payroll inflation
    • Eliminate costs associated with paper timecards
    • Eliminate the risks of employee buddy punching or time fraud 
  5. Question 4. What Are The Different Types Of Wfm Solutions Available?

    Answer :

    The various aspects of WFM solutions include:

     Time and Attendance – labour tracking, data collection, time tracking

    Absence Planning – managed leaves, unmanaged leaves, productivity

    Workforce Planning – long term forecasting, variance management

    Scheduling – optimizing, short term forecasting, shift tracking

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  7. Question 5. What Are Biometrics?

    Answer :

    Biometrics is a form of technology that identifies a person according to their unique physical characteristics (i.e. fingerprint or hand geometry). This information is then enrolled into the biometric terminal which recognizes the individual by comparing their unique characteristics with the information previously stored in the system.

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  9. Question 6. Are There Any Privacy Issues?

    Answer :

    Biometrics do not store images of the hand or fingerprint. The stored employee information is simply a template of their hand or fingerprint, created using a series of algorithms. These templates are meaningless to other devices and cannot be used to “reverse-engineer” and replicate a person’s hand shape or a fingerprint.

  10. Question 7. How Easy Is It To Implement Biometric Time Clock?

    Answer :

    The implementation of biometric terminals is as simple as implementing traditional badge or PIN terminals. Enrolling employees into the system is fast and easy, so companies of all different sizes can utilize biometrics.

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  12. Question 8. What If My Organization Has Multiple Locations?

    Answer :

    Companies with multiple locations have the option to install a time clock at each location or implement an employee/manager self-service solution. Either way, all information can be gathered into one centralized system that can be easily managed.

  13. Question 9. What Happens If Employees Forget To Punch In Or Out?

    Answer :

    There are web based solutions available for employees who forget to clock in or out that companies can customize to allow employee or manager access.

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  15. Question 10. What Is Business Intelligence?

    Answer :

    Business Intelligence is a method used to identify and analyze company information which include key trends, gaps, and opportunities. The computer-based system allows businesses to make decisions about their operations to ultimately improve business performance.

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  17. Question 11. What Are You Looking For In A New Position As Workforce Management Specialist?

    Answer :

    I’ve been honing my skills As Workforce Management Specialist for a few years now and, first and foremost, I’m looking for a position where I can continue to exercise those skills. Ideally the same things that this position has to offer. Be specific.

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  19. Question 12. What Are Your Strengths As Workforce Management Specialist?

    Answer :

    The interviewer is trying to find if your strengths match the job. For example, if you are applying for a job As Workforce Management Specialist where accuracy is an important issue, one of your strengths could be that you have an eye for detail. It may useful to find different words to describe similar attributes and qualities in order to avoid repetition.

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  21. Question 13. Can You Explain Why You Changed Career Paths As Workforce Management Specialist?

    Answer :

    just take a deep breath and explain to the hiring manager why you’ve made the career decisions As Workforce Management Specialist you have. More importantly, give a few examples of how your past experience is transferable to the new role. This doesn’t have to be a direct connection; in fact, it’s often more impressive when a candidate can make seemingly irrelevant experience seem very relevant to the role.

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  23. Question 14. How Did You Handle Meeting A Tight Deadline As Workforce Management Specialist?

    Answer :

    Review every deadline you need to meet. Prioritize your projects by deadline and factor in how important each project is. Record your deadlines on a digital calendar or spreadsheet.