Question 1. What Is Normal Minimum Distance Between Two Adjacent Toll Plazas?
As per the fee rules 2008 the spacing between two adjacent toll plazas should be 60 km. The broad reasons for establishing fee plaza within a distance of 60 kms are as under;
- Availability of land
- Availability of sufficient long line of sight for acceleration and deceleration zone.
- Municipal limit/Town area limit from the fee plaza being established.
- Location of bypass from the fee plaza being established.
- Location of major diversions on the National Highway.
Question 2. What Can Be Done In Case Of Harassment/ Misconduct/ Discourteous/ Rude Behavior Of Toll Collection Staff?
In case of harassment/ misconduct/ discourteous/ rude behavior of toll collection staff, a complaint is to be lodged with respective Project Directors.
Question 3. The Concessionaire Has Collected User Fee (toll Tax) More Than The Expenditure Incurred By Him. Why He Is Allowed To Continue With Toll Collection.?
User fee is levied and collected as per applicable fee rules and provisions of the concession agreement. As per rule, a concessionaire has right to collect user fee till the completion of concession period allowed under the agreement.
Question 4. What Is A Toll Tax?
Most roads are built with local, state or national government money raised from taxes. Toll tax is a tax that applies only to the users of the toll road. Toll roads allow new roads to be built and maintained without raising taxes on the general public.
Question 5. What Is The Procedure For Getting The Pass For Local Users?
The Concessionaire shall formulate, publish and implement an appropriate scheme and make such modifications to the scheme as may reasonably be suggested by the Authority or by Local Users from time to time (Ref. Clause 27.3 of Concession Agreement).
Question 6. What Is The Penalty For Overloaded Vehicles, In Case Of Toll Tax?
The excess load is to be removed and a penalty equal to 10 times the applicable fee is to be paid. This is applicable to all projects/ all Concession Agreements.
Question 7. Who Collects The Toll Tax And Why?
Toll tax is usually collected by private companies to recover the investment put into building that particular road or bridge. This is known as BOT – Build Operate and transfer. The company that bags the project, builds it, operates it for a period of time(30 to 40 years), transfers it to the government.
Question 8. Why Full User Fee (toll Tax) Is To Be Paid Although We Travel A Small Length On The Project Road?
In India, the tolling is generally under the open system, whereby fee payable is a fixed amount based on the length of stretch under one project which is normally 60 kilometers. If a stretch is of lesser length, user fee of actual length only is collected.
Question 9. Why The Formula And The Date Of Annual Revision Of User Fee Across The Toll Plazas Are Different? Why Rounding Of Fee In Some Toll Plazas Is Re.1/- And Rs.5/- In Others?
Annual revision is done w.e.f. 1st April and fee is to be rounded off to the nearest Rs 5 as per the new user fee rules. However some roads built before 2008 are governed by old rules, where fee is rounded off to Re 1 only.
Question 10. Whether Ex-servicemen Are Exempted From Payment Of User Fee / Toll Tax?
No, Ex-Servicemen are not exempted from payment of user fee / Toll Tax.
Question 11. Why The User Fee (toll Tax) Rate Is Different At 2 Toll Plazas?
User fee on a particular fee plaza is based on stretch length under that plaza, structures (bridge, tunnel, bypass) and width of the highways, applicable fee rules and provisions of the concessions agreement.
Question 12. Why The User Fee Collection Has Started Even Though The Project Is Not Completed?
User fee is levied and collected as per applicable fee rules and provisions of the concession agreement. In some cases, user fee collection is allowed when project is 75% complete. This helps people to use the completed part of the road and traveler pays only for the 75% length opened for traffic.
Question 13. Who Are Exempted From Paying A Toll Tax?
- Defense personnel from all three services and physically challenged persons need not pay toll tax on the highways.
- The National Highways Authority of India has issued a direction across the country exempting defence service personnel and the physically challenged with more than 40 per cent handicap. Members of Territorial Army and NCC cadets traveling on duty too have been exempted and the vehicle carrying them need not pay toll tax.
- The vehicle carrying an in-service personnel.
Question 14. What Is A Toll Plaza?
A toll plaza is a gated area where you have to slow down or stop to pay a toll to continue traveling on the road.
There are usually many available lanes with toll booths to keep traffic moving as quickly as possible. Some lanes may have people working the toll booths, so that you can pay with change or cash.
Question 15. Why The Categories Of Vehicles And Their Rates Are Different?
Vehicles are categorized for the welfare of road users. This categorization is primarily based on the size and load they carry and damage done to the road and type of use (commercial/personnel) of a vehicle.
Question 16. Why Concessions To Local/ Frequent Users Are Different?
Concession to local/frequent users are extended as welfare measures. There may be variation in the concessions available as these have been provided at different times under different fee rules and provisions of concession agreement.
Question 17. What Is The Rate At Which Toll Tax Is Collected?
Once a highway is built, Fee is to be collected to recover the cost. Once cost is recovered the fee is collected at reduced rate of 40% as the road is to be maintained in good condition for the travelers.
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