Subway Interview Questions & Answers

  1. Question 1. What Was Your Motivation Behind Working As A Sandwich Artist At Subway?

    Answer :

    Everyone wants to work for an organization that “tells it like it is.” Subway has always been true to its word where delivering quality food and service is concerned. Since the company was one of the first organizations to provide customers with a clear view of how their sandwich is made, I believe that it is the honesty of the whole thing that got me interested in the first place. And after working as a sandwich artist here, I am spoiled for working elsewhere!

  2. Question 2. Eventually, Where Do You See Yourself Professionally Speaking?

    Answer :

    In a couple of years from now, I hope to work as a restaurant manager at Subway. Once I am aware of all the challenges that the position offers, I will be better equipped to handle them.

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  4. Question 3. If A Customer Asked You To Make A Perfect Sandwich At Your Own Will, What Would Be The Ingredients?

    Answer :

    If the customer does not provide me with any choice of his own, I would make a sandwich out of parmesan oregano bread. The ingredients would be roasted chicken, bacon, turkey, iceberg lettuce, black olives, tomatoes, gherkins, onion rings, olive oil, mayonnaise, salt and pepper, and crushed oregano!

  5. Question 4. What Has Been Your Biggest Challenge Working At Subway?

    Answer :

    I was once presented with a huge dish and asked by a customer to create a “duck” salad – he meant shaped like a duck. While I initially declined to do so, I took up the challenge and came out shining since I had managed to fashion a duck out of lettuce, olives, tomatoes, gherkins and turkey bacon!

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  7. Question 5. How Do You Handle Customer Dissatisfaction, Especially In The Event Of An Angry Customer Whose Anger Is Aimed At You?

    Answer :

    While I do whatever I can to make sure that customers do not leave the premises dissatisfied, an unhappy customer now and then is the norm. My first instinct is to apologize, even before I know if it is my fault or not. I then try to determine what happened and if the fault it at my end, I apologize and compensate according to what my employer allows me.

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  9. Question 6. In What Manner Is A Sandwich Artist’s Work Difficult?

    Answer :

    There are two aspects to this. One has to stay on ones feet for long periods of time, making the process a bit difficult, especially during rush hours. The other side is standardization. While all ingredients are standardized, is difficult to put in the exact amount of sauces or lettuce leaves every time, even with a lot of practice.

  10. Question 7. Sometimes You Will Have A Lot Of Customers That Are Lined Up To The Door. How Would You Handle That Kind Of Stress?

    Answer :

    I would handle this stress by taking it one customer at a time. Every job has situations that are going to be stressful. I can reduce my stress here by not letting myself become overwhelmed and just take it customer by customer.

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  12. Question 8. How Would You Handle A Customer Complaint?

    Answer :

    I would begin by not speaking; instead, I would let the customer get out all of their frustrations. When they have voiced their concerns, I would apologize first and foremost. I would address the specific issue that they had by asking how I could make it better.

  13. Question 9. Why Do You Want To Work For Subway?

    Answer :

    I want to work at Subway because I enjoy a fast paced work environment. I am good with people and would be able to translate my customer service skills into a positive customer experience.

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  15. Question 10. Would You Consider Yourself To Be A People Person?

    Answer :

    I would. Being around people is one of my favorite things. This is because being around people makes me feel energized and happy. I know how to talk to customers and how to make them feel welcomed wherever I work.

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  17. Question 11. In What Way Do You Think That Subway Is Different From Other Fast Food Restaurants?

    Answer :

    I think that Subway is different from other fast food restaurants because they care. Subway uses fresh ingredients unlike others and makes their food in front of customers. This means that the customer will always be happy with what they are eating.

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  19. Question 12. What Would You Do If A Co-worker Stole Money Or Merchandise?

    Answer :

    I would not hesitate to contact the manager. Even if they were my friend, I would value my job too much to let myself just stand by and watch.

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  21. Question 13. How Will You Ensure That You Will Maximize Profits?

    Answer :

    In order to maximize profits, you need to be sure that customers want to keep coming back. I would maximize profits by ensuring the customer is always happy when they leave. I would also ensure that my employees are thoroughly well trained.

  22. Question 14. How Would You Handle A Workplace Disagreement Between Employees?

    Answer :

    I would calmly mediate the situation until the employees have come to a peaceful agreement.

  23. Question 15. Of These Three Qualities, Which Do You Consider The Most Important? Accuracy Of Service, Speed Of Service, Or An Enjoyable Customer Experience?

    Answer :

    I believe that they are all equally as important. This is because, in order for the customer to have a positive and enjoyable experience, the first two things must happen. It is important to ensure that every interaction includes such services.

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  25. Question 16. Are You A Leader Or A Follower?

    Answer :

    I am most certainly a leader. Whenever I see an opportunity to incorporate positive change, I take advantage of it. I also strive to ensure that I am always doing the best that I can by my employees. This is so that they can do their best with me as a reliable and helpful leader.

  26. Question 17. What Does Good Customer Service Mean To You?

    Answer :

    Customer service means remembering that each customer is unique. It knows how to treat every customer as if they are individuals. This means not letting a bad prior customer interaction influence the current one.

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  28. Question 18. What Do You Want To Do In The Next Few Years With Your Career?

    Answer :

    I hope to further my career in management. Excelling in a management position is important to me; I think that I can learn valuable managerial tools here at Subway.

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