Change Management Interview Questions & Answers

  • Question:Describe A Time When You Wanted Some Change In The Working Style Of The Team, But Others Were Reluctant To Do So. How Did You Go About It?

    Answer :

    Applicant should have the communication and persuasion skills necessary to convince others. They should be able to articulate and justify his/her point to prove that the change suggested is for the benefit of the business as a whole.

  • Question:Tell Me About A Time When You Were Very Much Opposed To A Change That Affected Your Work Practices. How Did You Get Through It?

    Answer :

    Job seeker should try to view things in an unbiased manner, have the strength of character to voice their concerns if he /she thinks a new practice will have a negative effect on overall efficiency, and articulate their position with well-reasoned arguments.

  • ITIL Configuration Management Interview Questions

  • Question:Describe How You Felt When There Were Some Recent Changes At Work?

    Answer :

    Job seeker should be optimistic and easily takes things as they come

  • Question:Tell Me About A Time When You Experienced A Major Change To Your Normal Work Practices. How Did You Handle It?

    Answer :

    Applicant should handle change and ambiguity with ease. They should not oppose change out of habit or fear and they should understand that change is often a good thing.

  • ITIL Configuration Management Tutorial

  • Question:During Your Career, You Must Have Experienced Some Difficult Times. If So, How Did You Maintain A Positive Attitude?

    Answer :

    Applicant’s answer should indicate that they are a positive thinker and that they know how, and the skills, to handle tough situations.

  • ITIL Concepts Interview Questions

  • Question:Describe A Time When There Was A Fundamental Change In The Way Things Were Done In Your Workplace. What Was Your Response Towards It?

    Answer :

    Applicant should be courageous in facing any sort of change, view things in an unbiased manner, and have the interests of the company in mind.

  • Question:What Is Your Approach To Change Management?

    Answer :

    This is a bit of a trick question: You want your change management consultant to have a good understanding of the various theoretical approaches out there, but as I’ve said before, different projects will require different approaches or a combination of approaches. A consultant who says they follow X approach every time probably isn’t going to be flexible enough.

  • ITIL Concepts Tutorial Service Now Development Interview Questions

  • Question:Explain Change Management?

    Answer :

    Change management process manages change seeking business benefit. Make smooth change in IT services as per business requirement. CMS ensure that changes are evaluated and authorized, prioritized, planned, tested, implemented, documented, reviewed and recorded in control manner.

  • Question:What Are The Steps You Would Follow When A Change Request Comes In?

    Answer :

    Record it
    Evaluate it
    Prioritize it
    Plan it
    Test it
    Finally, implement it.

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  • Question:Who Decides The Categorization Of A Proposed Change Within An Itil Compliant Change Management Process?

    Answer :

    It is the task of Change Manager, A Change Manager will plays a key role in ensuring that the projects (change initiatives) meet their objectives within timelines and said budgets by increasing employee adoption and usage. This person will focus on the people’s side of change, including changes to business processes, systems and technology, job roles and organization structures.

  • Question:After A Change Has Been Implemented, An Evaluation Is Performed. What Is This Evaluation Called?

    Answer :

    It is known as Post Implementation Review (PIR) PIR is an assessment and review of the complete working solution. It will be performed after a period of live running, sometimes after the project is completed. The Post Implementation Review is used to evaluate the effectiveness of system development after the system has been in production for a specific period (usually 6 months). It is a free­form report, and not all sections are relevant or necessary to the final product. A description of the Post Implementation Review Report is always attached.

  • ITIL Service Transition Interview Questions

  • Question:What It’ll Process Ensures That The Organization Is Aware Of New And Changing Technology?

    Answer :

    Capacity Management is responsible for ensuring that the organization is aware of new and changing technology. It is the discipline that checks and verifies that IT infrastructure is provided at the right time in the right volume at a right price with utmost efficiency. This involves input from many areas of the business to identify what services are (or will be) required, what IT infrastructure is required to support these services, what level of Contingency will be needed, and what will be the cost of this infrastructure.

  • ITIL Configuration Management Interview Questions

  • Question:Explain Service Transition.

    Answer :

    Plan manages service changes and deploys service release in production.
    Enable the change in business process.
    Reduce the known error and minimize the risk
    Coordinate the resources
    Service transition planning and support activates.

  • Question:Explain Strategic/tactical/operational Level Changes.

    Answer :

    Strategic level change: Manage by the business. These charges are due to change is business stratergy. Tactical changes: Change in the business process .manage by middle management .

    Operational changes: These changes are due to operational level changes in process .manage by operation staff.

  • Question:Types Of Changes Proactive/ Reactive

    Answer :

    Proactive change: Changes done for business benefits. Improve service and improve cost efficiency Reactive change: Change to resolve the error.

  • Question:Types Of Testing.

    Answer :

    Accessibility testing.
    Usability testing.
    Process and procedure testing.
    Volume stress load and scalability testing.
    Compatibility testing.

  • Question:Knowledge Management.

    Answer :

    Store quality, reliable information.
    Secure information.

  • Question:Different Knowledge Management System .

    Answer :

    CMIS Capacity Management information system.
    AMIS Availability management .
    KEDB Known error database.
    CMDB Configuration management database.
    DML Definitive media library
    SKMS service knowledge management system

  • ITIL Concepts Interview Questions

  • Question:What Are The Challenges Of Change Management?

    Answer :

    The change process can have very different challenges for the leader than for the rest of the team. Knowing what challenges may lay ahead can best prepare you for managing them. Here are a few to keep in mind when leading the change.

    1.Handle resistance with patience
    2.Manage conflicts
    3.Deal with setbacks
    4.Protect your team
    5.Look ahead

  • Question:What Is Cmdb? How Does Cmdb Help In Change Management ?

    Answer :

    A configuration management database (CMDB) is a repository that acts as a data warehouse for information technology (IT) installations. It holds data relating to a collection of IT assets (commonly referred to as configuration items (CI)), as well as to descriptive relationships between such assets.

  • Question:What Is The Difference Between Change Request And Service Request?

    Answer :

    We always approached it as change is a change in infrastructure (OS changes, patches, firmware updates, maintenance, etc.) while service requests are changes in day-to-day things users need to do their jobs (passwords, group changes, permissions, etc.).

  • Question:What Are The 7 R’s Of Change Management?

    Answer :

    Seven Rs. Seven Rs of Change Management is a quick check list of what should be covered when raising a request for change. The list is a practical and commonsense way to minimize change rejection at the first point of change logging. Change Management is a core process of the ITIL version 3 Service Transition volume.

  • Question:Risk Indicators Of Poor Change Management?

    Answer :

    ‘By managing changes, you manage much of the potential risk that changes can introduce’

    The top five risk indicators of poor Change Management are:

    • Unauthorized changes (above zero is unacceptable)
    • Unplanned outages.
    • A low change success rate.
    • A high number of emergency changes.
    • Delayed project implementations.
  • Question:What Is A Fsc?

    Answer :

    The Forest Stewardship Council (FSC) is an international non-profit, multi-stakeholder organization established in 1993 to promote responsible management of the world’s forests. The FSC does this by setting standards on forest products, along with certifying and labeling them as eco-friendly.

  • Service Now Development Interview Questions

  • Question:Is Incident Number Mandatory In An Emergency Change Record? If Yes , Why ?

    Answer :

    A Change that must be introduced as soon as possible. For example to resolve a Major Incident or implement a Security patch. The Change Management Process will normally have a specific Procedure for handling Emergency Changes.

  • Question:How Do You Delegate An Important Assignment To Others While Ensuring That It Will Be Completed Successfully?

    Answer :

    I try to match up the strengths of my employees with the task or if it is something they are learning. If it is the latter, I will provide support and check in to ensure that it’s completed correctly. With an employee that is strong in the task, I will check in periodically. Either way, I set up milestones for the employee to let me know how they are progressing.

  • Question:How Would You Go About Delivering Bad News Or A Decision That Will Not Be Popular?

    Answer :

    I would state the news, the reasons behind the news/decision, and I would focus on the positives. I would also take time to ask for any questions or feedback and answer accordingly.

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  • Question:How Would You Go About Disciplining An Employee Who Is Continually Under-performing?

    Answer :

    I would have given them the opportunity to improve their performance first and set those expectations. In this conversation, I would also ensure they understand what will happen if they do not improve their performance. However if they are still under-performing, I would refer to the guidelines of the organization first to take the necessary action steps. Then I would meet with the employee and show them how they have not been performing. I would tie that to the action steps that are necessary from this point. We would then set expectations and a plan to improve performance. If the performance issues continue, then we will continue the disciplinary steps.

  • Question:What Do You Think Will Be The Most Challenging Part Of This Position?

    Answer :

    It will be to build the relationship with my employees because that will take time . However, I also feel it is one of the most rewarding part of this position. I enjoy relationship-building and helping others achieve success.

  • Question:What Are Some Of Your Weaknesses?

    Answer :

    I have started multiple projects at one time. I know that it is more productive to complete one task at a time. So anytime I catch myself doing this, I take a step back and prioritize my work.